Refund, Cancellation & Shipping Policy

1. Scope of This Policy

This policy applies only to the purchase of the WMH Membership Kit, which is a physical product issued to eligible members after confirmation of membership level.

This policy does not apply to:

  • Membership application or approval decisions
  • Membership fees (unless explicitly stated)
  • Donations, events, or voluntary contributions

2. Membership Kit Eligibility

The Membership Kit is issued only after:

  • Membership application is approved
  • Membership level is confirmed
  • Payment for the Membership Kit is successfully completed

Purchase of the Membership Kit does not guarantee:

  • Membership approval
  • Continued membership status
  • Any professional or regulatory certification

3. Order Processing & Dispatch

  • Orders are processed within 5–7 working days after payment confirmation and membership approval
  • Dispatch is subject to verification, availability, and internal processing timelines
  • WMH does not guarantee same-day or expedited dispatch

4. Shipping Coverage & Delivery Timeline

Shipping Coverage

  • Membership Kits are currently shipped within India only, unless otherwise announced

Estimated Delivery

  • 7–14 working days from the date of dispatch

Delivery timelines may vary due to:

  • Location and courier partner
  • Weather conditions
  • Public holidays or logistical disruptions

5. Shipping Charges

  • Shipping charges, if applicable, will be communicated at the time of order
  • WMH may offer free shipping for certain membership categories or promotions

6. Refund & Cancellation Policy

Eligible Refunds

Refund requests will be considered only if:

  • The request is submitted within 7 days of placing the order
  • The Membership Kit has not been shipped
  • Membership status remains valid and unchanged

Non-Refundable Scenarios

Refunds will not be provided if:

  • The Membership Kit has been dispatched or delivered
  • Delivery has been attempted
  • Incorrect or incomplete address details were provided
  • Membership is withdrawn, suspended, or terminated after dispatch
  • Delay or non-delivery occurs due to courier or force majeure events

7. Refund Processing Timeline

If a refund is approved:

  • Refunds will be issued to the original payment method
  • Processing time is 7–10 working days from approval
  • Timelines may vary based on banking or payment gateway processes

8. Address Accuracy & Delivery Attempts

Members are responsible for ensuring:

  • Accurate and complete shipping address
  • Valid contact information

If delivery fails due to:

  • Recipient unavailability
  • Incorrect address
  • Repeated failed attempts

Re-shipping costs, if applicable, may be borne by the member.

9. Damaged or Lost Shipments

If the Membership Kit is received in a visibly damaged condition:

  • Notify WMH within 48 hours of delivery
  • Photographic evidence may be requested

WMH will review the matter and may offer a replacement at its discretion.

10. How to Request a Refund or Shipping Support

For refund requests or shipping-related queries, contact:

📩 contact@wmh.care
📞 +91 8100 62 8100

Please include:

  • Full name
  • Registered email ID
  • Order reference (if available)
  • Description of the issue

11. Policy Updates

WMH reserves the right to update or modify this policy at any time. Updates will be effective upon publication on the website and will apply prospectively.